13 Most Important Help Desk KPIs to Track and Measure Help Desk Performance However, KPIs identify more specific goals that can be adjusted based on performance. For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. […]
Cognitive Process Automation Cognitive automation describes diverse by Ajay jejurkar This assists in resolving more difficult issues and gaining valuable insights from complicated data. TalkTalk received a solution from Splunk that enables the cognitive solution to manage the entire backend, giving customers access to an immediate resolution to their issues. Identifying and disclosing any network […]